How to order
Ordering from Direct Comfort takes four steps, from application to delivery.
1. Apply for a trade account
Fill in our short online form with your business details. It takes a few minutes, and there's no registration number to find.
2. We review your enquiry
We read every enquiry ourselves before approving an account. We'll email you once your account is approved, or if we need anything else from you.
3. Log in to see trade prices
Once approved, log in to see trade prices, RRP, and your margin on every product we stock. Prices are only visible to approved trade accounts.
4. Order online
Build your order — £50 minimum, net. New accounts pay upfront by bank transfer or card payment link before we despatch. We'll send you a pro-forma invoice to pay against.
Established accounts may be offered credit terms (7, 14 or 30 days) at our discretion — see Credit terms for details.
What happens after you order
- We confirm your order by email.
- We despatch by Royal Mail Special Delivery Guaranteed by 1pm, signed for. [[TO CONFIRM: order cut-off time for same/next-day despatch]]
- You'll receive a tracking number once your order is on its way.
Questions?
Read our FAQs, or call Edward Spencer, your account manager, on 07836 794666.