Delivery

How we deliver

Every Direct Comfort order is sent by Royal Mail Special Delivery Guaranteed by 1pm, signed for. This applies to all orders, wherever in the UK you are.

Delivery charges

Delivery is charged separately at checkout. [[TO CONFIRM: delivery price — flat fee or by order value/weight]]

Order cut-off

Orders placed before [[TO CONFIRM: cut-off time]] on a working day are despatched [[TO CONFIRM: same day / next working day]]. Orders placed after this time are despatched the next working day.

Coverage

We're rolling out first across Lancashire and Greater Manchester, but we deliver UK-wide to approved trade accounts.

Tracking

You'll receive a tracking number by email as soon as your order is despatched, so you know exactly when to expect it and can arrange for someone to sign for it.

Signed for

As every order is sent signed-for, someone needs to be available at your delivery address to receive and sign for it. If no one is available, Royal Mail will leave a card with instructions for redelivery or collection.

Shortages or damage on arrival

Please check your order as soon as it arrives. If anything is missing or damaged, let us know within 48 hours — see our Returns policy for how to report it.

Questions

Contact Edward Spencer, your account manager, on 07836 794666 or orders@directcomfort.co.uk.